Delivery and Returns

DELIVERY

DECEMBER 2022 ROYAL MAIL STRIKES UPDATE

Dear customers. We expect to be impacted by the series of strikes by Royal Mail staff this month. Please checkout early and allow extra time for your delivery to arrive.

Throughout this period, we will continue to pack and dispatch in normal timescales (generally within a day); we are seeing over 90% of packages delivered as normal, although we have seen a UK delivery take up to 2 weeks. The impact on shipping appears broader than Royal Mail, as other couriers struggle with the increased demand due to packages being diverted away from Royal Mail.

We continue to offer the premium DPD delivery.  Although this is still DPD Next Day service, DPD have seen some delays resulting from increased demand due to the Royal Mail strikes.  If you still wish to use DPD, the option remains at the checkout, but for now we won't call is "Next Day Guaranteed" .

Thank you for your understanding and we apologise for any inconvenience that is caused to you by these strikes.

Yours,
Team Bean.

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Dispatch time

All orders are dispatched by the next working day.

UK Delivery

Shipping is calculated at the checkout, based on the weight of your order

We dispatch daily on weekdays; any orders placed after 12 noon on Friday, or over the weekend for ‘Next Day’ delivery, will be dispatched on Monday. Orders placed on public holidays will not be processed until the following working day, which can add one more day to delivery times.

NB Flight bags are bulkier than most of our products and have higher shipping rates.  All shipping costs are calculated at checkout.

International Delivery

  • We ship to most countries and will continue to expand our shipping routes until we can reach every country.  If your country isn't listed in the delivery options, please let us know and we will try to help.
  • Shipping costs are calculated at checkout, depending on the country of delivery and the weight/ size of the package we send.
  • International deliveries are processed by us within 1-2 days and usually arrive within 5-14 working days. We can usually track your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers (depending on the country).
  • Most countries outside the EU are delivered "Duty Unpaid".  This means that you will likely be contacted by a courier company in your country to settle local taxes prior to them releasing the shipment for final delivery. 

European Delivery

  • Legislation changes in the UK have resulted in some issues with delivery to the EU.  If you have any issues here, please consider ordering through your local Amazon store or one our retailers. A list can be found here

RETURNS

We are happy to offer a refund on any item returned to us in perfect condition and in its original packaging, within 30 days of receipt of order, with proof of purchase.

Please note we do not offer free returns. We only refund postage if the item is faulty or an incorrect item was sent to you.

Faulty items may be returned within a year of purchase. We would require a photo of the fault or the faulty item returned to us. This does not affect your statutory rights.

How to return an item

Download a RETURNS FORM here

Enclose the completed form with your package and post it back to:

BundleBean
c/o Fidelity Supply Chain Solutions Ltd
Orion Close
Mustang Park
Daventry
Northamptonshire NN11 8NW

Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.

EXCHANGE

Please note that we cannot offer exchanges.  If you wish to exchange your item for a different design or size, please return it using the method above and place a new order for the correct item.

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