Delivery and Returns
- All orders are dispatched by the next working day.
- Royal Mail Standard Tracked – usually delivered within 3-5 working days: £3.50
- UK Courier (DPD local) ‘Next Working Day’ service: £7.50 – Order before 12pm (midday) for your order to arrive the next WORKING DAY
We do not currently offer weekend dispatch on a Saturday or Sunday. Any orders placed after 12pm (midday) Friday or over the weekend by ‘Next Day’ delivery, will not be dispatched until Monday. Orders placed on public holidays will not be processed until the following working day, which can add one more day to delivery times.
NB Flight bags are heavier and therefore have higher shipping rates. This is calculated at checkout.
- Royal Mail £19.00 (allow 7-14 working days)
- Orders for delivery outside the UK are sent using the Royal Mail service and usually arrive within 5-14 working days. We can usually track your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers (depending on the country).
- We are currently unable to sell products to our EU customers. Instead please order through your local Amazon store or one our retailers. A list can be found here.
We are happy to offer a refund on any item returned to us in perfect condition and in its original packaging, within 30 days of receipt of order, with proof of purchase.
Faulty items may be returned within a year of purchase. We would require a photo of the fault or the faulty item returned to us. This does not affect your statutory rights.
- Refunds will be credited using the original method of payment.
- For advice please email us at email@example.com or tel: 020 3795 7225
How to return an item
Download a RETURNS FORM here
Enclose the completed form with your package and post it back to:
c/o Fidelity Supply Chain Solutions Ltd
Northamptonshire NN11 8NW
Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
Please note that we cannot offer exchanges. If you wish to exchange your item for a different design or size, please return it using the method above and place a new order for the correct item.