Refund policy

We are happy to offer a refund on any item returned to us in perfect condition and in its original packaging, within 30 days of receipt of order, with proof of purchase. Please note we do not offer free returns. We only refund postage if the item is faulty or an incorrect item was sent to you.

Faulty items may be returned within a year of purchase. We would require a photo of the fault or the faulty item returned to us. This does not affect your statutory rights.

How to return an item

Download a RETURNS FORM here

Enclose the completed form with your package and post it back to:

Fidelity Supply Chain Solutions Ltd Orion Close
Mustang Park
NN11 8NW

Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.

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